Retreat Application Privacy Policy

Effective Date: July 2024

Jadara Information Technology ("Retreat" or "we") welcomes you and wishes to inform you that protecting your privacy is of utmost importance to us. This policy is designed to explain how we collect, use, share, and protect the personal information you provide when using our mobile applications, websites, call center, or any of our other services (collectively referred to as "the Services"). By using our Services or providing us with information, you agree to the terms of this Privacy Policy.

Scope and Application

This policy applies to all users worldwide who use our Services, including customers, service providers, and any other parties authorized to use the Retreat platform under a granted license.

Information Collection

Information You Provide Directly

We collect information you provide to us, such as account data when creating or updating it, details when requesting a service, or when contacting our support team. This information may include your name, email address, phone number, and any additional information you choose to share with us.

Information We Collect from Your Use of Our Services

We may collect data related to how you use our Services, such as device type, IP address, geographic location data, and usage logs.

Information We Obtain from External Sources

We may gather information about you from authorized and trusted sources and integrate it with the data you provide to enhance your experience with us.

Use of Personal Data

We use the personal information we collect to improve the quality of our Services, manage and personalize your experience, ensure security, and provide communications related to services and promotional updates. It is also used to meet legal and administrative requirements and enhance marketing and customer service strategies.

Storage and Transfer of Personal Data

Data is securely stored and processed in secure locations within the UAE and other countries, where we adhere to strict standards to protect it from unauthorized access or unlawful use, in line with this Privacy Policy.

Compliance with Laws

We comply with all applicable local and international data protection laws and ensure alignment with privacy regulations in the regions where we operate.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, or if you wish to file a complaint about how Retreat processes your personal information, please contact us via email at retreatapartments@gmail.com.

Through this policy, we commit to safeguarding your privacy and promoting transparency in all our interactions.